FAQs

How does it work?

The audio tours in these pages are identical to those found in museums and institutions around the world. Instead of using the museum’s dedicated handset, you can use your own personal MP3 player or multimedia mobile phone to listen to the tour on site, on the train or in the comfort of your own home.

How do you download the tour?

Simply click on the button marked “Download Tour” and your internet browser will let you download the file to your computer’s hard drive.

If the tour is paid for, follow the step by step instructions to use our secure payment system. Once the transaction has been processed, the tour will automatically download. If you experience problems during the payment process please visit http://www.kagi.com and follow the online instructions.

Once the tour has downloaded simply double-click on the folder to extract the files. If they do not extract automatically, you may need to use an unzipping programme such as WinZip (http://www.winzip.com)

You can then transfer the files to your media player or phone following the manufacturer’s instructions (note: simply placing the unzipped folder onto your device will not work).

Will the tours work on my MP3 player?

The tours are all encoded in the MP3 format, a file type that can be played on any MP3 player and many mobile phones. It is not in a format specific to any one device.

How much space will it take up on my MP3 player?

Each tour will differ, depending on its length, however a 3 minute track typically takes up 1-2MB.

How long will the download take?

This will depend on the speed that you are connected to the internet and the size of the tour you are downloading.

Are the tours available in other languages?

Many tours are available in a variety of languages: look for the flags located just above the tour’s title to download a different version.

Can I put the tour on a CD instead?

Yes, providing you have the software available to do this. Programs such as iTunes, WinAmp or Nero are able to do this however you should refer to their manuals for a full guide on how to burn a CD of the tour.

What do I need to do to listen to the audio through my computer?

Double click on any of the audio files, once they have downloaded to your computer. Don’t forget to check that your speakers are on!

Disclaimer:

Under no circumstances shall Espro Acoustiguide or any of our subsidiaries be responsible for any damage caused to a user or their system due to the use of downloads or information of any part of this site.

All materials, information, products and services included in this web-site are provided "as is", with no warranties whatsoever. Espro Acoustiguide and its subsidiaries expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

Additionally, no responsibility is taken for the content of pages linked to from this site, nor does the fact that a link exists on this site to a page imply an endorsement of its contents.

BACK TO TOP